Delivery Policy

Effective Date: 17th July 2025
Business Name: Kimberley OÜ T/A Mind Body Soul Academy
Registered Address: Tartu mnt 67/1-13b, Tallinn, Estonia

Registration Number: 17282497
Email: support@mindbodysoulacademy.org
Website: www.mindbodysoulacademy.org


1. Nature of Our Products

All products sold via Mind Body Soul Academy are digital in nature. This includes:

  • Self-paced online courses

  • Training materials and resources

  • Digital downloads

  • Practitioner and therapist development programs

  • Email-based or platform-based delivery of content

We do not sell physical products or ship items.


2. Delivery Timeframes

Your access to digital products will depend on the product purchased:

Instant Access Products

  • Courses or digital content hosted on our website/platform will be accessible immediately after successful payment.

  • Login details or confirmation will be sent to your email.

Email-Based Resources

  • Where applicable, your content will be delivered via email within 24–72 hours (unless otherwise stated on the product page).

Pre-Sale or Scheduled Launches

  • If you purchase a course or membership during pre-sale, access will be granted on the official launch date stated on the product page.


3. Access Issues or Delays

If you experience any issues accessing your course or receiving your files, please email us at:
support@mindbodysoulacademy.org

We aim to respond to support requests within 1–2 business days, excluding weekends and holidays.


4. Downloadable Content

Some products include downloadable materials such as:

  • PDFs, templates, and workbooks

  • Audio or training replays

These are typically delivered via:

  • A download link on the purchase confirmation page

  • A follow-up email with direct access
    Please download and save your files promptly, as links may expire or be time-limited.


5. Member Area Access

If your purchase includes access to a membership portal:

  • Login credentials will be emailed upon purchase

  • Access remains available for the duration of your subscription

  • Cancelled or expired accounts will result in revoked access after the billing period ends


6. Contact & Support

If you have any questions about how your product will be delivered, or if you haven’t received access within the expected timeframe, please reach out to:

Kimberley OÜ – Mind Body Soul Academy
Email: support@mindbodysoulacademy.org